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Delivery & Refunds Policy


UK delivery:

Standard UK Royal Mail - £4.50
Usually arrives in 3-4 working days.

Express Delivery - £6.50
Usually arrives in 1-2 working days.

EU Tracked & Signed Delivery - £16.00

International Delivery - £16

Your item should arrive in 5–10 working days, depending on your location.

All parcels are tracked and signed for via Royal Mail or Parcel Force, with the exception of much larger items where, on occasion, I may use another courier, such as Evri (who will keep in touch with you once they have received the item for delivery). Please note, I cannot accept any liability for delivery instructions given to a third-party delivery company, e.g. to leave your order in a different location, if you fail to receive your order.


All orders are dispatched in the most protective, yet eco-friendly, way possible. Gift box arrangements may be changed for the purposes of transit, e.g. to protect individual items more fully (such as ceramic mugs wrapped in additional internal packaging).

If you are purchasing from the EU, Channel Islands or Internationally, your order may be liable for duty, VAT or additional taxes, which customers may need to pay on receipt of delivery. Taxation laws vary from country to country, and are determined by local governments. Please check your liability for import tax, as returns received by Source Hypnotherapy due to unpaid duty may incur a charge, which would then be deducted from any refund processed.

For any questions, please contact me at:


Please get in touch with me before returning any item(s) purchased on this website, at:, so that we can discuss what's best.

All products and print suppliers have been carefully selected and tested, so I hope you will be delighted with your purchase. However, If you change your mind for any reason, you can return the item to me within 10 working days (2 calendar weeks) of receiving your order. I can only accept returns that are unused, in their original packaging, and in an excellent re sellable condition.

The original delivery cost will not be refunded unless the item received is determined to have been faulty before reaching you. Unfortunately, I do not have the facility to offer free returns. The cost of return postage is, therefore, absorbed by the customer.

It is recommended that you send your return parcel by a tracked or signed-for service. Please ensure that you obtain proof of postage from your chosen courier. If your return does not arrive for any reason and you don't have proof of postage, I will not be able to refund or replace the item.

Some returns will be handled direct by the relevant UK printer, in which case, you will have been issued with instructions on how to make a return to them (i.e. for items purchased on the website: However, for anything purchased on the Source Hypnotherapy website, please use the following address for your return:

Frances McGonigle

9 Beech Grove


Dumfries & Galloway


I will notify you by email once I have received and processed your return. Funds can take up to 5 working days to reach your account. 


Please get in touch before returning any item(s), or for any other questions:

Updated 12 February 2024.

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